I are actually touring with American Airways for quite some time now and am now very shocked at a new incidence. I had just gotten again from trip to see that my suitcase was missing. American Airways explained to me I used to be alleged to get it back again the next day, however I only received it two times later and found that my suitcase were ripped open up and destroyed.
I had been on maintain for approximately 40 minutes, with normal ‘updates’ from the supervisor named Tony…who was making contact with some unknown Section to check on the next, missing voucher….when…Certainly,, I used to be cut off! I termed back again…only to generally be told the wait around could be eighteen-25 minutes. I’m nevertheless waiting around on this contact again. This trip is the vacation of a lifetime for my husband, a wounded veteran and most cancers survivor.
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When we boarded flight 556 in monte go bay now we were being the 1st men and women inside our segment in the cabin and we observed a backpack tucked driving row 8 without particular person any where that it belonged to . We pointed it out to a man by having an AA uniform who gave the impression to be a passenger and he was very impolite expressing it belongs to an AA worker and obviously I have to haven't been on this type of plane just before. My spouse and I truly feel pretty uncomfortable with this type of response from one of the staff members!!
The girl who was helping me which has a wheel chair experienced no knowledge of the DWF airport by itself. When she could not choose me into the boarding gate she remaining me on how.
I was seeking to purchase ticket for 15 12 months old son and couldn’t use Web page for he was thought of slight. I named buyer service and she assisted me with airline purchase. I especially requested if I required to terminate if I could inside of 24hours. This attendant explained yes. I discovered four hrs later The explanation son would need to fly was cancelled. I identified as back again to cancel the flight the attendant informed me I couldn’t terminate flight and it was a nonrefundable ticket. I instructed her condition as stated over she claimed she couldn’t do something. I asked for the supervisor, I received one and explained the problem, she claimed I couldn’t terminate it and get my money back she was incredibly rude and hung up on me. I termed back to request for an additional supervisor and as I had been conversing with this supervisor she informed me that the final supervisor mentioned in her report I refused voucher. What ever a voucher was I was not even guaranteed. Then next supervisor told me what she considered. Hence the flight wasn’t cancelled considering that she said to attend a pair days prior to I make my closing choice and she or he would wave modifying rate to take action and I shouldn’t have any difficulties.
I assumed there to become a plan for overweight folks. I had been up versus the window all the vacation.I paid for my seat you could check here but because it turned out I actually didn’t have 1. With the Previous Piedmont nevertheless traveling pondering American would do superior, unsatisfied all around.
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Getting just done (3/eighteen) a flight from Miami Airport to Philadelphia, we discovered that the service within the Miami Airport through the American Airline persons wasn't according to productive or professional service. We were given incorrect Instructions to our Verify-in place, nonetheless after we experienced to obtain in line to get a security Look at. We ended up sent to the wrong area for that purpose.
even so ihave not been privileged to get well seats on British airways A part of my flight.My locator no. is AUOANL.My spouse is incredibly upset immediately after currently being faithful to American for more than twenty years.
Just writing to Enable you are aware of inspite of the difficulty in getting to my spot on March 2, 2016, and the disappointment I had Together with the scheduling from you, I had been more than happy with the workers at Charlotte, North Carolina. All of that I arrived in contact with ended up most helpful and sort.
Whenever we eventually obtained an electronic mail response from American Airways, the whole reaction time was approximately one hour. While we waited an hour or so, we did obtain several responses to our First question:
British Airways don’t make it possible for us to make use of the lounge facility in London.This surely can take away the quite privileges we thought we had gained over the years.
I respect you happen to be undergoing a merger and some workers may very well be lower than thrilled, but this Frame of mind really should not be apparent on your customers who are only calling to have some help.