We have been on AA 1517 from Miami to Roatan 02/thirteen/sixteen and 02/14/sixteen & The flight was struggling to land in Roatan and diverted to Belize. I'm common sufficient with flying to understand the Captain made the right phone and the diversion was climate linked. On landing in Belize we were being educated through the Captain there was a warning mild on an motor that required to be addressed, the portion was obtainable in Belize. The result was a transparent mechanical hold off. We deplaned and ended up explained to we'd get foodstuff and consume. Soon after more than an hour or so we experienced not been fed as well as a bit later we were given a sandwich and bottled drinking water and then instructed we could board.
So here is my Close friend owing at perform and my son fearful and puzzled standing for the gate and waiting in line for more information. At some point your staff members informed them that the flight was intending to board once more and it hardly ever did. Lori necessary to get again to her tiny little ones that night and her occupation another early morning, in the event the attendant claimed the flight was cancelled. Your staff commenced administering alter flight data and resort data. Lori life above an hour or so away and attempted to acquire a handy resort for them to spend the evening. By the time it was her convert, there were no convenient accommodations still left in the region. During this time, I'm on a person cellular phone with American Airlines and my spouse is on An additional and Lori is waiting in one line close to my son who stood beside her in A different. They lastly reticketed All people within the flight. My son, the slight that I used $one hundred fifty to generally be escorted and cared for by your airline, wasn't put on the next doable flight to return residence to his family, but instead was placed on an American Airways flight the subsequent working day.
Possessing just done (3/18) a flight from Miami Airport to Philadelphia, we located which the service from the Miami Airport from the American Airline individuals wasn't consistent with successful or Qualified service. We got incorrect directions to our check-in place, then again whenever we had to have in line for just a safety Examine. We were despatched to the wrong locale for that functionality.
We will not likely fly American Airways at any time once again, and neither will my family and friends. they will drop a LOT over the $863 he stated.
I have been attempting to make connection with the airline for over an hour without any good results. Exactly what are my options?
I would like to relay a really bad consumer service experience with American Airlines which transpired on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) and finally to Charleston, WV (CRW), which did not occur. My flight from DFW was as a consequence of depart at 3:00 p.m. Flight #2553. Because of our gate not being offered (A further plane was caught at our gate from a prior flight) and AA failed to remove it for maintenance and no other gate becoming assigned to our flight. Somewhere around forty five minutes soon after our scheduled boarding time, a brand new gate was uncovered plus the boarding commenced. Then just after everyone boarded Flight #2553, we were being delayed on the bottom due to floor crews not with the ability to speedily and properly load the plane. We ultimately departed Dallas around seventy five minutes later than scheduled. The landing in DCA occurred with roughly 10 minutes still left for me to board my connecting flight to CRW.
This is actually the worst flight experience I've at any time had in a lengthy lifetime of both equally small business and holiday break air vacation. AND It isn't Above Still! Our return flight headed house–Flight AA81 leaving London Heathrow on Monday, six/27–was several hours late. Alright. Then we were diverted to Oklahoma Metropolis to tackle gasoline because of climate above Dallas. Alright. We arrived Dallas four hours late. Not so ok. There were NO agents at Customs as promised quite a few occasions by crew and pilot over the London-Dallas flight. We located our technique to the terminal and were booked on AA 361 to Denver (our spot), which were rescheduled 3 times previously. It absolutely was rescheduled yet again from an 11:thirty departure to midnight. We hustled within the plane, went for the runway and were being told through the pilot that the crew had to prevent Operating.
I am producing to inform you of my Terrible experience flying on American Airways. Very first off, I was verified on flight # 1696 from New Orleans to Chicago to get a 5:fifteen departure on 7/9/07. Needless to say right after a number of variations to this departure time with little if any communication from an Airline agent regarding the delay (until eventually the flight time elapsed and no updates were created) I inquired and acquired that the hold off was a immediate result of inclement weather conditions. On arrival to Chicago’s O’Hare Airport, I realized that after presenting to my departure gate for my connection, the flight # 4169 departed beneath 20 minutes prior to my arrival within the gate.
I would really like a credit history for the flight we missed from Phoenix to Spokane. We skipped the flight because it took us so prolonged to get thru customs. We were being traveling from Mazatlan and heading thru customs in Phoenix.
scheduling reference MKFCFC I'm addressing this letter for you to precise my dissatisfaction regarding your services with regards to the flights referred to higher than.
The weather conditions in Dallas from 11:00 am right up until very well following 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not stuffed with weather conditions as The trail was direct and never altered aside from slight turbulence which triggered altitude modifications to stay away from. The temperature in DC was distinct and no rain. Weather conditions predicted for Charleston WV did manifest 45 minutes following the initially scheduled landing time must have transpired. It's my belief that American Airways could have and must have made available much more in the way in which of logistical expertise in Dallas for gate availability and contingency programs when gates are blocked, more support for delayed connecting flights to assist travellers and avoid missed flights, and more humanity and understanding for travellers stranded during the night in a considerable city without having information, sources, etcetera. We weren't supplied anything by Vanessa S. or perhaps the gate staff. I did Visit the ticket counter in DC and a Supervisor, look at here now Sandra did supply our initially and only apology and knowledge on hotel shuttles from your airport and a reduction voucher very good at different inns. Incidentally, our luggage which was checked wasn't available to us on Friday evening and we were being made available a complimentary toiletry bag. Baggage personnel ended up incredibly courteous as well as the spotlight of our purchaser experience. Due to the fact we couldn't get re-booked until finally the next day and I could not get to Charleston WV as needed for company obligations, I rented a hotel home in DC plus a rental motor vehicle and drove myself to Charleston WV from Washington DC. the subsequent morning so as to arrive as necessary. The results of my experience left me experience very unhappy in The client service obtainable at American Airlines.
Does American Airlines Use a coverage Never to communicate with their passengers (who may have all paid out to fly on that airline)???
My son experienced the worst expertise in your airline. I simply cannot let you know the affect it experienced….He was on account of fly into Pittsburgh from Miami — his flight was cancelled. He found out the Saturday night ten hours prior to his flight. He was then on keep for a really while though they were attempting to reroute him. He experienced an audition With all the Pittsburgh Symphony within the Monday morning the following day. Then the routed him on A different flight with incredibly minimum the perfect time to transfer. half an hour. He bought to the airport, that flight was delayed and he would skip the transfer. They uncovered Yet another flight but just one seat, which he couldn't do because of The truth that he had to buy his cello. Time right after time he was on maintain as well as the agents were not rather helpful. Finally he ended up getting to just accept the only likelihood which was a flight to Charlotte accompanied by a remain overnight and then on to Pittsburgh hopefully one hour ahead of audition. They reported they might not give him a lodge voucher over the mobile phone or in the ticketing space, but there would be plenty of individuals handing them out in Charlotte.
I've also written about my baggage currently being scraped up and ruined…. I come to feel like I'm because of some compensation, plus a refund of $50 for my travel…. I'm a affected person Girl, but I do hope someone contacts me soon concerning this….